Posted 2 weeks ago
About the Role You’ll be the first point of contact when something breaks — and the person who makes sure it doesn’t happen again. As an IT Support Specialist, you’ll keep our employees productive by solving hardware, software, and network issues quickly and clearly.
What You’ll Do
- Provide first- and second-line technical support to employees across the company
- Troubleshoot hardware, software, network, and account access issues
- Set up and maintain workstations, devices, and peripherals for new hires
- Manage and track support tickets, ensuring timely resolution and clear communication
- Maintain documentation for common issues, fixes, and IT processes
- Escalate complex issues to the right specialist team (network, security, etc.) when needed
What You’ll Need
- 1-3 years of experience in an IT support, help desk, or technical support role
- Solid working knowledge of Windows and/or macOS environments, plus common business software
- Basic understanding of networking concepts (Wi-Fi, VPN, DNS) and ticketing systems
- Strong communication skills — you can explain technical issues in plain language
- A patient, customer-first attitude and good problem-solving instincts
- Relevant certifications (CompTIA A+, ITIL Foundation) are a plus, not required